FAQs

***CHRISTMAS IN JULY SALE 2022***

Our 25% off sale will run from 12:00am CDT Friday, July 1, 2022, through 11:59pm CDT Sunday, July 31, 2022.

To receive the discount, the code: CHRISTMASINJULY22 must be entered at checkout. We will not issue any refunds for the difference if this code has not been entered. (Please also note that this discount is not stackable with any other discounts.)

Please take note of our normal processing and handling times before ordering. These times may be extended due to the popularity of the sale. We suggest ordering early in the sale to secure your place in line.

Exclusions include, but are not limited to: Custom and personalized items in all categories, Pie Top Cutters, Cord Crossover Ramps, Sales Tax, Shipping.

If you have any questions, please contact us before placing your order. Thank you for your business!

 

Processing / Handling Times

Most orders are shipped via USPS First Class Mail. The shipping transit time will vary depending on your location in relation to ours.

**Please note that Federal Holidays will add at least one business day to the processing and/or shipping of your order.**

Expedited handling is not available. Orders are processed as they are received. Thank you for your understanding.

This shipping transit time is after your order is produced and processed for shipment - processing / handling time. Processing/handing time applies for local pick-up items, as well. You will receive a notification when your item/s are ready for pick-up.

Please note the processing / handling time for the items below (this may vary throughout the year based on order volume, particularly around holidays):

Cookie Cutters and Stamps: Approximately 1 to 4 Business Days

Fondant Cutters: Approximately 5 to 10 Business Days

Stencils: Approximately 10 to 12 Business Days

Laser Cut/Etched Wall Hangings, Etc: Approximately 10 to 12 Business Days

Personalized Items: Approximately 7 to 14 Business Days

Custom Items: Approximately 10 to 15 Business Days (Longer for extremely intricate or large items)

Bulk Orders may also take longer than the times noted above. Please contact us if you have any questions.

 

Shipping

ALL orders ship for only $5.99!*

*Valid for domestic shipping only in the continental United States only. Orders outside of this area are charged shipping based on weight. Most orders are shipped via USPS First Class Mail. The shipping transit time will vary depending on your location in relation to ours.

Oversized Items: Large and/or heavy items may also ship based on weight to all locations, including the continental United States. These items may require larger packaging, requiring delivery via UPS. We do NOT utilize FedEx as a shipping provider.

Please note we do not ship to the EU, as well as some other areas around the world. If the option is not available at checkout, we do not currently ship there. If you have any questions, please contact us.

Shipping Questions? - Contact US

Gift Cards and Discount Codes

You may only use one Discount Code per order.

You may also use Gift Cards along with your Discount Code at checkout.

If you are purchasing a Virtual / Digital Gift Card as a gift, you will need to either forward the confirmation email or screenshot the confirmation with redemption code to the recipient OR print out the email and physically present it to the recipient. Please contact us with any questions.

Gift Card

 

Care Instructions for Cookie / Fondant Cutters & Stencils (And Other Plastic Items)

All of our Cookie Cutters and Fondant Cutters / Cupcake Toppers are made with a food-safe plastic. Please note, as is mentioned in our listings and on the packaging, that these items are NOT dishwasher or oven safe. Stencils are laser-cut out of a food-safe plastic. All of these items should also be washed by hand in warm, not hot, soapy water.

Putting our cookie cutters in the oven, dishwasher, etc, will cause them to melt. *They are NOT suitable for making air-fresheners.*

Hand Wash Only

Made in the U.S.A.

Our products are made right here in the United States - in Rensselaer, Indiana.  We are a small business with fewer than 20 employees doing our own Research & Development, Custom Design, Manufacturing, and Distribution of our products. We really are an all-in-one shop. 

USA

  

The Custom Design Process

First, bring us your ideas.  We may already have a custom order listing that's perfect for your needs. If not, we'll ask some questions, such as size preference, when you need it, what your requirements are for the item...and we may even ask for photos, sketches, and/or measurements if it's something very specific.  Our quotes are based off of projected design time, how much material is needed to create your item, and how long it will take to complete your project.  Payment is required up front if you accept the quote, and then we get to work designing and creating just for you.  Please note that this process takes time.  Typically it takes 2 to 3 weeks from start to finish for a custom cookie cutter, and 3 to 4 weeks during busy holidays.  Other custom projects will be considered individually.

We can also manufacture with ABS, T-Glase, PETG, Alloy 910, and other exotic filaments (most PLA-based but mixed with another material).  These are NOT suitable for 99% of our custom baking tools for a variety of reasons, cost and food safety being the top two.  However, they may be perfect for your special custom order needs - replacement parts, machines, and more! 

Custom Design

 

Plastic Color Options

Note: These are general representations of our plastic colors. Variations may, and will, occur due to device screen calibration, in addition to variances among production runs, including, but not limited to: Pantone shade, variances in opacity, etc. Each item will be created from a single production run. This will limit, but not completely eliminate, variances in shade for each individual item.

Glow in the dark filament is also available; it is a semi-translucent white color that glows in the dark after being exposed to light for several hours. Typically we stock green glow, but we often have blue glow available, as well.

Plastic PLA Filament Color Swatch Palette Examples

  

What does Y.N.G. mean?

You'll never guess....

Really.  You'll. Never. Guess. 

Y.N.G. LLC Store Home